1) Small Talk is.... a) informal, "water cooler" talk, get to know others b) remembering customer names c) getting feedback from a supervisor d) a formal presentation 2) A formal, prepared presentation with details and handouts works best for.... a) Board Meetings b) Business Party c) Small Talk d) Impromptu Summary 3) When reporting to a supervisor it is important to remain.... a) Professional b) Angry c) Rude d) Quiet 4) Which of these items should NOT be on your resume? a) Work Experience b) Education Experience c) Skills/Certifications/Awards d) Favorite Colors 5) A reference sheet with name and contact information should NOT include: a) Family Members b) Previous Employers c) Teachers/Professors d) Character References 6) A published notice of employment opening including a list of duties and experience required: a) Job Description b) Resume c) Reference Sheet d) W-2 Tax Form 7) It is good to adapt your resume by adding keywords to match the job description. a) True b) False 8) A letter included with your resume that introduces you and explains why you would be a good candidate for the position. a) Cover Letter b) Resume c) Follow Up Letter d) Presentation 9) Which of these should NOT be included in your follow-up letter? a) A thank you message b) Reminder of why you are a good candidate c) Contact information d) A check or cash gift 10) Another good way to find out about possible job opportunities is: a) Networking b) Watch TV c) Play Video Games d) Create a resume 11) It is not necessary to fill out electric job application forms: a) True b) False 12) Before an interview, it is a good idea to: (mark all that apply) a) Research the company b) Prepare answers to common questions c) Prepare a list of questions to ask the interviewer d) Print out a paper copy of your resume 13) Which of these is NOT a good idea to do during an interview: (mark all that apply) a) Improper dress b) Sharing too much personal information c) Brief but complete answers d) Asking about pay 14) This website is a great way to network with others to find job opportunities and to display your skills. a) LinkedIn b) HireMe c) Jobs4Me d) Howtogetajob.com 15) The responsible use of technology by anyone who uses computers, the internet and digital devices: a) Digital citizenship b) Social Media c) Business Communication d) Cyberbullying

Business Communications II Test Review

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