RDP: Clients for Mac OS, Linux, and others as well, Microsoft RDP, VNC: Remote frame buffer, clients for many operating systems, many are open source, VPN: encrypted private data traversing a public network, Concentrator- encryption/decryption access device, Integrated into a firewall, SSH Secure Shell: Encrypted console communication- tcp 22, MSP Managed Service Providers: Many customers and services to monitor, many different service levels, RMM Remote Monitoring and Management: Manage a system from a remote location, A popular attack point, MSRA Microsoft Remote Assistance: no firewall configuration or port forwarding, User makes a request- Technician connects, Replaced by Quick Assist,

4.9 Remote Access

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