Consignment - batch of goods, Organisational policies - The Company's rules, Handover information - documents given to client on completion, Statutory cancellation rights - consumer rights according to law, Quotation - fixed price for work (before work undertaken), Estimate - approximate price for work (before work undertaken), Invoice - bill sent to customer after work completed, Delivery note - note sent with goods detailing how much supplier has sent, Credit note - issued when goods accepted are less than paid for, Statement - notice of payments made so far and outstanding balance due,

Definitions 2 (Unit 210 Communications)

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