1) Which of the following traits seems particularly important in today's collaborative organizations? a) Likability b) Sociability c) Openness d) Agreeableness 2) Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions? a) It is the basis for all the other components; being aware of what you are feeling. b) It is the ability to be able to put yourself in someone else's shoes. c) It is the ability to balance one's moods so that worry, anxiety, fear, or anger do not cloud thinking. d) It is the ability to be hopeful and persist in facing obstacles. 3) Research shows that which type of people are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded? a) High introverted individuals b) Low introverted individuals c) High Machs d) Low Machs 4) At what stage of the perception process are individuals likely to put things into patterns? a) Organizing b) Selecting c) Projecting d) Sensing 5) The tendency to overestimate the contribution of internal factors to one's success is part of which of the following? a) self-serving bias b) fundamental attribution error c) halo effect d) selective perception 6) What is it called when an individual's strong belief is that he, she or they can accomplish a specific task or outcome? a) locus of control b) self-efficacy c) self-confidence d) perceptual selectivity 7) Faisal regretfully missed an important deadline at work. His boss, Gabriel, thinks to himself, "Faisal missed that deadline because he is lazy; I really need to crack down on him more." This is an example of which type of attribution? a) internal b) horizontal c) external d) vertical 8) Which of the following is Ebony demonstrating when her managers describe her as responsible, dependable, persistent, and achievement-oriented? a) openness to experience b) agreeableness c) emotional stability d) conscientiousness 9) Which bias is the tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors? a) fundamental attribution error b) perceptual distortion effect c) stereotyping effect d) self-serving bias 10) What term is described by an overall impression of a person or situation based on one attribute, either favorable or unfavorable? a) attribution b) perceptual judgment c) stereotyping d) halo effect 11) Which of the following components of emotional intelligence is crucial for pursuing long-term goals? a) relationship management b) Self-management c) self-awareness d) Social awareness 12) What is the term for the cognitive process people use to make sense of an environment by selecting, organizing, and interpreting information? a) self retention b) attitude c) dissonance d) perception

Individual Behavior CH. 10

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