Step 1 - Identify the problem, Step 2 - Establish a theory of probable cause (question the obvious), Step 3 - Test the theory to determine cause, Step 4 - Establish a plan of action to resolve the problem and implement the solution, Step 5 - Verify full system functionality and, if applicable, implement preventive measures, Step 6 - Document findings, actions, and outcomes,

5.1 Given a scenario, use the best practice methodology to resolve problems

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