Was the agent empathetic? - Creates a genuine, human connection, Was the customer educated? - Taught customer how to self-serve when applicable, Was the issue resolved to the customer's satisfaction? - Offered best solution(s), Was the experience effortless for the customer? - Do not make customer contact us again for the same issue, Did the agent follow all proper policies and procedures? - Verified all essential order information (e.g. order type, item and quantities, shipping address and delivery time, PV, order total, credit card, etc.),

Call Monitoring

על ידי

לוח תוצאות מובילות

סגנון חזותי

אפשרויות

החלף תבנית

האם לשחזר את הנתונים שנשמרו באופן אוטומטי: ?