1) A potential guest’s views an advertisement on the internet with a special weekend package for two with champagne and a special amenity package on arrival consisting of shower gel, massage oil and candles. Complementary breakfast was also to be provided. a) Front Office b) Marketing c) Housekeeping d) Maintenance 2) The customer calls the establishment and makes a booking. a) Front Office b) Marketing c) Housekeeping d) Maintenance 3) Housekeeping is informed of the booking the day before and of the special amenity package that is to be placed in the room before the guest arrives. Rooms Service is also informed of the booking to ensure that the champagne and two champagne flutes are placed in the room. a) Marketing b) Front Office c) Housekeeping d) Food Production 4) The room is cleaned and the champagne is placed in the room. a) Marketing b) Front Office c) Housekeeping d) Maintenance 5) The guests are greeted on arrival and checks in. a) Front Office b) Marketing c) Housekeeping d) Food and Beverage 6) A porter takes the luggage to their room. a) Maintenance b) Housekeeping c) Food and Beverage d) Front Office 7) During the couples stay, they called the switchboard to let them know that the toilet was not functioning properly. a) Front Office b) Maintenance c) Housekeeping d) Marketing 8) The toilet was repaired a) Front Office b) Marketing c) Housekeeping d) Maintenance 9) They dined at the restaurant and a waiter took their order a) Housekeeping b) Food and Beverage c) Front Office d) Food Production 10) Food and beverage staff informed the chef of the order. It was then prepared by the chef. a) Housekeeping b) Food and beverage c) Food Production d) Maintenance

Key Hospitality Departments

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