True: If you can’t solve a problem, you should refer it to your manager or supervisor as soon as possible., Menus with pictures helps the hearing impaired know what's on the menu, An example of diversity is dressing differently., False: Do not ask the customer questions about cultural needs as this is seen as unprofessional., Giving someone a free item will not solve all problems., You should always be informal with all customers as it shows you are friendly., A person from another country must change their culture to that of the country they are visiting., You should speak directly to the assistant of a disabled customer who just entered your establishment., Menus with pictures excites children and make them disruptive., As soon as a problem is referred to someone else, you don’t need to follow it up any more.,

Diversity and Customers

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