1) Which is NOT a professional communication channel? a) Blog post b) Face-to-face c) Reports d) Memo 2) Communication between a business and its employees is: a) External communication b) Public relations c) Internal communication d) Employer relations 3) Which is NOT a field of external business communication? a) Public relations b) Media relations c) Advertising d) State of the company address 4) Which is paid communication which attempts to influence opinion? a) Advertising b) Public relations c) New articles d) Publicity 5) Which is an in-depth examination of a particular subject? a) Case study b) Proposal c) Report d) Memo 6) Which is NOT included in the listening process? a) Hearing b) Speaking c) Focusing d) Understanding 7) Occurs when the receiver listens only to the content and not the feeling of the message. a) Appreciative listening b) Evaluative listening c) Full listening d) Deliberative listening 8) Critical listening is also referred to as which of the following? a) Appreciative listening b) Evaluative listening c) Full listening d) Deliberative listening 9) Which is defined as listening for pleasure or recreation? a) Appreciative listening b) Evaluative listening c) Full listening d) Deliberative listening 10) Which involves the listener paying close attention to what is being said in order to fully understand the message? a) Appreciative listening b) Evaluative listening c) Full listening d) Deliberative listening 11) Which is a formal meeting where a person is asked to communicate their skills and interests? a) Interview b) Presentation c) Visual report d) Evaluation report 12) Which is NOT a part of verbal communication? a) Sound b) Words c) Speaking d) Body language 13) Which presentation type is used to convince an audience to accept a proposal? a) Persuasive b) Informative c) Generic d) Forum 14) Which presentation type is used to get the audience to act or change a behavior or belief and has emotional appeal? a) Motivational b) Informative c) Generic d) Forum 15) Which presentation type would be best for presenting specific information about a product, procedure or set of rules and regulations? a) Persuasive b) Informative c) Generic d) Forum 16) When making an introduction, who should be introduced first? a) A child b) A teenager c) A college student d) A principal of a school 17) Which is defined as generally accepted behavior required in social relations? a) Actions b) Etiquette c) Traditions d) Body language 18) Which of the following is proper phone etiquette? a) Listening to others’ phone calls b) Giving out personal information c) Leaving someone on hold for long periods of time d) Speaking clearly 19) Which can be defined as analysis, evaluation or judgment? a) Criticism b) Motivation c) Etiquette d) Behavior 20) Discrimination in the workplace refers to an employer’s unfair treatment of employees or job applicants on the basis of specific characteristics. a) True b) False 21) Which is NOT a field of external communication? a) Public relations b) Media relations c) Advertising d) Interviews 22) Which is NOT a skill needed in public relations? a) Writing b) Selling c) Researching d) Planning 23) Which term is NOT part of the 4 Ps of marketing? a) Product b) Price c) Promotion d) Publication 24) In professional communication a ________ is best for a short message. a) Memo b) Report c) Proposal d) Case study 25) _________ listening can also be called pseudo listening. a) Deep b) Partial c) False d) Evaluative 26) In _______, the U.S. passed legislation prohibiting employers to discriminate against a person based on religion, gender or ethnicity? a) 2002 b) 1946 c) 1964 d) 1984 27) Which of the following is NOT a part of a report? a) Terms of reference b) Conclusions c) Introduction d) Findings 28) Which type of listening should be used when listening to a poem? a) Empathetic b) Evaluative c) Deep d) Appreciative 29) A _________ presentation should be used to sell a product. a) Persuasive b) Informative c) Motivational d) Individual

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