____, the delivery did not arrive until after 11pm, which meant I had to stay up late. ____, the driver was obviously trying to rush the delivery. On my order, I had clearly stated that I wanted the sofa putting into the lounge. ____, the driver just put it in my hallway and then left. I was, ____, forced to ask a neighbour to help me carry the sofa into my lounge. ____, the following day I realised there was a bright red stain on it. ____, when I called customer services, I was simply passed from person to person. ____, I spoke to a supervisor who accused me of causing the stain! ____ I had been a satisfied customer in the past, ____ this experience, I am considering ordering from a different furniture shop in future. ____, I must insist on an immediate replacement at no additional cost to me. I would be grateful if you could deliver the new sofa within the next 14 days.

Writing: Linking words - complaint email L1

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