A waiter: I’d like to offer you a 20% discount on the price of your food., Your food will be served in 10 minutes., We apologize for any inconvenience this may have caused., I am terribly sorry., I apologize on behalf of the restaurant., I understand that you are disappointed I'm afraid the decision is final. , There is nothing I can do., A customer: I would like a refund, please., The cutlery is greasy., It is appalling!, Excuse me, we have been here for half an hour already., I found a long red hair in your soup., This is not what I ordered., Could I speak to the manager, please?,

Complaints: waiter/customer - Professional and Fun

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