A guest reports that some valuable items, which they thought were safe in their locked room, are missing. How do you handle the situation?, After a few days, a guest realizes that the duvet they’ve been sleeping under is filled with feathers, to which they are allergic. They are experiencing discomfort and are unhappy. How do you remedy the situation?, Guests are constantly misusing the recycling bin, mixing non-recyclables with recyclables. The local council has sent a clear warning about potential fines. How do you address this with the guests?, There's a sudden water outage, affecting the en suite bathrooms and communal kitchen. It's estimated that the issue won't be resolved for at least 24 hours. How do you ensure guest comfort and satisfaction during this period?, A guest's payment hasn't cleared even after they've stayed a couple of nights at the guesthouse. They assure you it's a bank delay, but you're unsure about letting them continue their stay without payment. How do you handle this situation?, A guest calls the front desk, saying they can't flush the toilet in their room. With the guesthouse at full capacity, what's your immediate response?.

5D Guesthouse Dilemmas (Roadmap B2+)

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