Introduction to retailing (4 answers): Types of retail stores, Changing retail landscape, Channels of distribution, Overview of retailing process, Retail Operations (More on operating a store)_(8 answers): Fulfilling e-order, Stock check, Stock take, Stock display, Storing incoming goods, Reject spoilt goods, Purchasing stock when stock level is low, Maintaining the stock at the right level, Customer Service (Serving customers): Maintaining professional image, Product demonstration, Closing sales, Approaching the customers, Handle refunds and exchange, Recommend related products, Finding out customers' needs and wants, Sales pitch using live streaming, Highlighting product's features and benefits, Possessing good communication skills,

Topics for the Subject Retail Operations

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