1) I disagree with a finance charge a) Dispute b) Escalate c) Email Account Manager d) Email Credit Goup 2) Which one is a car number? a) 25698 b) 320659855 c) EMHU 274607 3) Payment detail we receive from the customer. a) Remittance b) Short-billed c) Bill of Lading 4) Credit Terms a) 15 Days b) 3 Days c) 25 Days d) 5 Days 5) What Bank does Union Pacific use a) Bank Of America b) Wells Fargo c) US Bank 6) SEM a) Email Sent b) Call Made c) Voicemail 7) OPC a) Voicemail b) Outgoing call c) Email received 8) Who is the BEST TEAM EVER a) Union Pacific b) DHHS c) OPS 9) Can you pay with a credit card in AOW a) No b) Yes 10) Can you pay intermodal with a credit card? a) yes b) no

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