Account Reconciliation - Seeking answers to various account related questions, ATM / Debit Card - Any questions or issues pertaining to their ATM or debit card., Balance or Fee Inquiry - Seeking a deposit balance or fee information., Check Order - Any questions regarding how to order checks or if you completed a check order, Credit Card Inquiries - Any credit card related inquiries., Existing Loan Inquiry - Consumer - Any questions regarding an existing consumer loan, Funds Transfer - Transferred funds to another account, another member/customer, Hang Up/Wrong #/Invalid # - The caller hung up or did not respond when you answered or dialed the incorrect number , Hours / Location / Seeking Branch Employee - Provided the caller with the branch location, phone/fax #, routing #, hours of operation, etc., New Loan/Application Inquiry - Consumer - Any questions regarding applying for a consumer loan, Online Banking Inquiries - Provided information on various online banking questions., Payment Processed - This should be used when processing a payment to a loan., Profile Inquiries - Provided profile information/ How to change or update profile information , Quote on Products & Services - Answered questions on various products and services offered by the client., Statement / E-Statement Inquiry - Provided information on statement or e-statement related inquiries, Transfer-External - Transferred a caller to the client for assistance, Transfer-Internal  - Received a call from or called to an LSI direct extension.,

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