Account Closure - Requesting to close the account., Account Dispute - Disputing account information and/or transactions., Account Reconciliation - Seeking answers to various account related questions, ATM / Debit Card - Any questions or issues pertaining to their ATM or debit card., Balance or Fee Inquiry - Seeking a deposit balance or fee information., Check Order - Any questions regarding how to order checks or if you completed a check order, Credit Card Inquiries - Any credit card related inquiries, Existing Loan Inquiry - Consumer - Any questions regarding an existing consumer loan., Funds Transfer - Transferred funds to another account, another member/customer, or when an open ticket was sent to complete the funds transfer, Hang Up/Wrong #/Invalid # - The caller hung up when you answered, called the incorrect number, or you called an invalid number., Hours / Location / Seeking Branch Employee - Provided the caller with the branch location, phone/fax #, routing #, hours of operation, New Loan/Application Inquiry - Consumer - Any questions regarding applying for a consumer loan., Online Banking Inquiries - Provided information on various online banking questions., Payment Processed - This should be used when processing a payment to a loan., Profile Inquiries - Provided profile information (member/account #) or how to change or update an address, phone #, email, or any other personal account information., Quote on Products & Services - Answered questions on various products and services offered by the client, Statement / E-Statement Inquiry - Provided information on statement or e-statement related inquiries., Transfer-External - Transferred a caller to the client for assistance, Wire Transfer - Completed a wire transfer or answered questions regarding this product., Withdrawal by Mail - Completed a withdrawal by mail or answered questions regarding this procedure.,

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