1) What should you do if you are scheduled to work on a holiday when you made plans with family? a) Don't show up to work b) Yell at your boss for scheduling you that day c) Cancel the plans or ask another coworker to cover your shift d) Quit 2) Is it better to arrive to work 15 minutes early or 7 minutes late? Why? a) Always arrive early! b) 7 minutes late c) Whenever I feel like it d) The time I am scheduled is just a suggestion 3) You work two shifts a week, from 4-8pm. How many hours do you work a week? a) 8 hours a week b) 4 hours a week c) 12 hours a week d) It depends on the week 4) You were a little busy when a customer asks you a question. How can you ask them to repeat what they said? a) "What?" b) "Huh?" c) "You need to speak louder." d) "Pardon me, can you repeat that?" 5) If the task you manager asked you to do is not going to be done on time, when should you tell them? a) After your shift is over b) The earlier the better c) 5 minutes before you leave d) They don't need to know 6) You haven't done a work task in a long time and your manager needs you to do it. You don't remember how. What should you do? a) Roll your eyes and pretend as you go b) Try your best with what you remember c) Ask them to model it for you d) Tell them you can't do it 7) How can you make sure you only take 15 minutes when it's time for your break? a) Set an alarm/timer b) Tell one of your coworkers to tell you when 15 minutes have passed c) Hope your boss will remind you when the time is up d) Write the time down on a post-it and keep an eye on the clock 8) You have finished all your tasks for the day and have 20 minutes left before the end of your shift. What should you do? a) Clock out early b) Go on your phone until the end of your shift. c) Check in with your boss to see if there is anything else they would like you to do d) Hide until it is time to leave 9) How many hours a week would you have to work to be considered 'full time?' a) 2-16 hours b) 0 hours c) 30 hours d) 36-40 hours 10) How would you introduce yourself to a new employee? a) "Hello! It's nice to meet you. My name is _____. What's your name?" b) "I'm ______." c) "Hi. Why are you working here?" d) "I don't know you." 11) If the drive to work is 10 minutes and your shift starts at 9am, what time should you leave your house? a) Approximately 8:45am b) At 8:15am c) At 8:50am d) At 9:00am 12) All jobs have protocols, or steps for how to complete tasks. Why is it important for all employees to follow these protocols? a) Because the boss will get mad if you don't b) This helps everyone do the job the same way c) So all employees can be bored while they work d) So the job is done differently by each person 13) How might you tell a customer you don't have much time to help them, but would like to assist them? a) "I'm too busy. Come back later." b) "I don't have time for you" c) "I can help you in about one hour once I am done" d) "Let me find someone who can help you" 14) You are talking to a customer and your arms are folded. What might the customer think based on your nonverbal communication? a) You are happy and ready to help b) You might be annoyed or upset c) This is how you're most comfortable d) They should copy you 15) What strategy can you use to make sure you always complete a task to manager expectations? a) Hope for the best b) Ask them if it looks complete every 5 minutes c) Ask for a visual or a picture of how the finished task should look d) Leave and assume it was correct if he doesn't confront you about it later

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