company brand - the overall impression gathered from information that is seen, heard, and experienced by customers, brand promise - an extension of the company brand, a benefit of doing business with them, product brands - impression associated with specific merchandise that may be offered at different retailers, e.g., Starbucks K-cups, company culture - the unique way that a company's employees interact with each other and with customers; the personality of the business, reputation - the general belief or opinion that people have about a person or business, customer service - the help, information, and recommendations that company representatives give to customers, including the usability of the website and app, quality customer service - delivering a positive, memorable experience that is more than what the customer expected, customer satisfaction - the measure of how happy a customer is with a specific transaction and with their overall experience with the retailer, greet - say hello and show friendliness, the customer service process - greet, listen, understand, respond, deliver, kiosk - a small interactive computer for providing information, qr code - a specialized bar code, browse - to look casually for whatever catches your eye, rather than searching for something specific, self-checkouts - allow customers to scan, pack, and pay for their merchandise without the assistance of a store cashier, digital signage - uses technology to electronically display digital images, video, web pages, and text,

2.1 Customer Service Skills

tarafından
Yerleştir

Skor Tablosu

Görsel stil

Seçenekler

Şablonu değiştir

Otomatik olarak kaydedilen geri yüklensin mi: ?