Ticketing Systems - Ticketing Systems: User Information. Device Information. Description of Problems. Categories. Severity Levels. Escalation Levels . Written Communication  , Asset Management - Asset Management: Inventory Lists. Database System. Asset Tags and IDs. Procurement Life Cycle. Warranty and Licensing.Assigned Users  , Acceptable Use Policy (AUP) - Acceptable Use Policy (AUP): Clearly define the permissible use of organizational IT resources. Include examples of acceptable and unacceptable behavior., Network Topology Diagram - Network Topology Diagram: Maintain up-to-date diagrams showing network design and connectivity. Use standardized symbols for clarity. , Regulatory Compliance Requirements - Regulatory Compliance Requirements: Document procedures to meet data protection and industry-specific regulations (e.g., GDPR, HIPAA). Regularly audit and update compliance documentation. , Incident Reports - Incident Reports : Use standardized templates to document incidents, including impact, response, and lessons learned. , Standard Operating Procedures (SOPs) - Standard Operating Procedures (SOPs): Develop step-by-step instructions for routine tasks (e.g., system backups, access requests). , Procedures for Custom Installation of Software Package - Procedures for Custom Installation of Software Package: Include pre-installation checks, step-by-step installation processes, and post-installation testing., New-User Setup Checklist - New-User Setup Checklist: Outline tasks such as account creation, device allocation, and training., End-User Termination Checklist - End-User Termination Checklist: Specify tasks like revoking access, retrieving devices, and archiving data., Knowledge Base/Articles - Knowledge Base/Articles: Organize articles by categories and tags for easy navigation. Include how-to guides, FAQs, troubleshooting steps, and best practices. Regularly review and update content to ensure accuracy.,

a+1102 4.1 implement best practices associated with documentation and support systems information management.

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