Have you ever bought anything online? Were you happy with your purchase when it arrived?, Have you ever had an argument with a shop assistant?, Have you ever bought clothes without trying them on? Did they fit?, Have you ever got to checkout and noticed you didn't have enough money?, Have you ever lost your credit card?, Have you ever lost a receipt?, Have you ever taken another person's trolley? , Have you ever broken a product before buying it?, Have you ever made an impulse buy, big or small, that you regretted spending money on?, Have you ever given up buying something because the checkout line was too long?.

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